GermanRailPass.com
Buy a pass

Get in touch

Contact us

Questions about pass eligibility, prices or a correction to something on this site — we read every message. We are an independent information site, not Deutsche Bahn, so we cannot make, change or cancel a booking on your behalf.

Send a message

This opens your email app with the message pre-filled; nothing is sent from this page directly. You can also email info@germanrailpass.com directly.

What we can and can't help with

We can help with

  • Explaining pass eligibility, prices and how the German Rail Pass works
  • Pointing you to the right official seller or resource
  • Corrections to information published on this site
  • General questions about German rail travel planning

We cannot help with

  • Booking, changing or cancelling a Deutsche Bahn ticket or pass
  • Refunds or compensation for delays — contact Deutsche Bahn's Fahrgastrechte service
  • Lost property on a train or at a station — contact DB Fundservice
  • Order status for a purchase made on a partner site — contact that partner directly